Coordinates and fosters a culture of patient and family-centered care and service excellence, while improving patient & family experience and patient relations across Tahoe Forest Health System. Serves as the point-of-contact for patients, their families, and members of the community, in the delivery of patient experience services. Develops, implements, and participates in customer service and patient relations initiatives. Uses clinical experience to investigate and assist with the resolution of complaints and grievances. Responsible for the Feedback Event Reporting System.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following:
Develops and implements new or revised processes to improve our patient’s experiences based on received [...]