joerichie

SUMMARY:

Coordinates and fosters a culture of patient and family-centered care and service excellence, while improving patient & family experience and patient relations across Tahoe Forest Health System. Serves as the point-of-contact for patients, their families, and members of the community, in the delivery of patient experience services. Develops, implements, and participates in customer service and patient relations initiatives. Uses clinical experience to investigate and assist with the resolution of complaints and grievances. Responsible for the Feedback Event Reporting System.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following:

Develops and implements new or revised processes to improve our patient’s experiences based on received [...]

Summary:

Responsible for the enterprise-wide patient safety plan. Responsible to eliminate or reduce the
incidence and severity of harm/loss to patients, families, staff, and the organization. Responsible for the Beta HEART program. Coordinates the Reliability Management Team. As the Health System Patient Safety Officer, emphasis is on achieving highly reliable health care through a commitment to the goal of zero harm; promoting a safety culture, which ensures employees are comfortable reporting errors without fear of retaliation; incorporating highly effective process improvement tools and methodologies into our work flows; and ensuring that everyone is accountable for safety and quality.

Essential Duties & Responsibilities:

• Coordinates [...]

SUMMARY:

Responsible for enterprise-wide risk management and patient safety plan. Responsible to eliminate or reduce the incidence and severity of harm/loss to patients, families, staff, and the organization. Assists in the identification, management and reduction of risk involving both clinical scenarios, general and specific liability exposures. Serves as the Health System Privacy Officer and Patient Safety Officer and oversees all ongoing activities related to the development, implementation, maintenance of, and adherence to the organization’s policies and procedures covering the privacy of, and access to, patient health information in compliance with federal and state laws and the healthcare organization’s information privacy practices. Assists, [...]