California Association for Healthcare Quality

Ambulatory Director of Quality and Population Health – Ambulatory Care

Ambulatory Director of Quality and Population Health – Ambulatory Care

The Ventura County Health Care Agency Ambulatory Care (AC) seeks a Director of Quality and Population Health for Ambulatory Care. Under the direction of the AC Chief Medical Quality Officer for Ambulatory Care and AC Chief Executive Officer, the incumbent will oversee the ambulatory quality and data analytics teams who are accountable for meeting metrics and reporting data for programs valued over $100 million annually. Those programs include but are not limited to the Quality Improvement Program, the Uniform Data System for Federally Qualified Health Center reporting, and the Global Payment Program. This person will also supervise the technical AC analytics team. This individual will also serve as an interdepartmental liaison at the leadership level to the information technology (IT) department, as well as other VCHCA departments that engage in data sharing, joint reporting, or other joint data-related items with ambulatory care.

The ideal candidate is very experienced in conducting high stakes quality improvement efforts in healthcare. That person is skilled in the oversight of extracting, analyzing, and reporting data for state and federal regulatory and quality programs. They are a skilled manager with strong data management, interpersonal, supervisory and oral/written skills.

PAYROLL TITLE: HCA Administrative Manager II

EDUCATIONAL/BILINGUAL INCENTIVE: Incumbents may be eligible for educational incentive of 2.5%, 3.5%, or 5% based on completion of an Associate's, Bachelor's, or Master's degree that is not required for the classification. Incumbents may also be eligible for bilingual incentive depending upon operational need and certification of skill.

DEPARTMENT/AGENCY: Health Care Agency – Ambulatory Care

Administrative Manager II is a Management classification and is not eligible for overtime compensation.

The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-term), Intermittent, and Extra Help vacancies for this position only, which is a Regular position.

CLOSING DATE: 3/30/23 at 5:00 p.m. ( Previously: Continuous and may close at any time; therefore, the schedule for the remainder of the process will depend upon when we receive a sufficient number of qualified applications to meet business needs. It is to your advantage to apply as soon as possible.)
Examples Of Duties
Duties may include, but are not limited to the following:

Oversees a large and diverse ambulatory quality improvement team who is responsible for helping AC clinics design, implement and monitor quality improvement interventions;
Oversees Ambulatory patient safety efforts, including incident reporting and patient grievances;
Manages, plans, organizes, and directs complex reporting projects for ambulatory care including but not limited to the Medi-Cal Quality Improvement Program (QIP), Cal-AIM, the Global Payment Program (GPP) and Uniform Data System (UDS);
Manages the data development life cycle with data analytics, program coordinators, and clinical subject matter experts;
Provides leadership in overseeing improvements in data analytics processes to develop timely, actionable data. This encompasses both data for quality improvement as well as operational data to guide business decisions such as expansion, capital investment, and other strategic planning;
Supervises the highly technical ambulatory care analytics team, including both technical oversight of their work as well as high level project planning;
Represents VCHCA to external partners and collaborates with the California Association of Public Hospitals Safety Net Institute (CAPH/SNI), Gold Coast Health Plan, California Department of Healthcare Services (DHCS) and other peer public healthcare systems;
Makes recommendations and presentations to the Board of Supervisors, Civil Service Commission, County Executive Office, Personnel Management, and other agencies, boards, commissions, and offices;
Initiates and directs highly complex administrative operations to assess productivity, compliance, and completion of objectives, and predict future needs; and
Performs other related duties as required.
Typical Qualifications
Education, Training, and Experience:

Any combination of education and experience which would demonstrate possession of the required knowledge, skills, and abilities. An example of a qualifying education and experience is:


Possession of a bachelor's degree in Health Care, Business, Public Administration, or related field
Five (5) years of recent and progressively responsible experience in healthcare administration, leadership, and management
Three (3) years supervising professional-level technical staff
Necessary Special Requirements:
Expertise with HEDIS, the California Quality Improvement Program (QIP), data reporting expectations for the federally qualified health centers (FQHCs), Global Payments Program (GPP), and other metric-driven State and federal programs
Experience managing large data and reporting projects
Experiencing managing large scale quality improvement initiatives in healthcare settings, including setting targets, conducting plan-do-study-act cycles, creating actionable data for clinicians and achieving measurable quality improvement
Excellent written communication skills must be demonstrated in the completion of the employment application and supplemental questionnaire
Up to two (2) years of additional related experience may be substituted for the Bachelor’s or Master's degree.

Master's degree in public health, public administration or a related field
Familiarity with Lean, Six Sigma, and other quality improvement frameworks
Familiarity with the regulatory and programmatic aspects of healthcare complaints and grievances
Knowledge, Skills, and Abilities:

Comprehensive knowledge of: modern principles of public administration and quality improvement methodologies; healthcare data analytics; principles of supervision and training; strategic planning; managing pay for performance quality improvement programs in healthcare.

Comprehensive ability to: supervise the development of quality improvement and reporting data; successfully conduct ambulatory performance improvement initiatives that result in true quality improvement; respond to patient complaints and grievances; analyze complex issues, evaluate alternatives, and formulate effective solutions; work effectively as a member of a management team; manage, supervise, train and mentor staff; communicate effectively orally and in writing; establish positive professional working relationships with diverse groups such as County and department executives, and stakeholders; conduct analyses and prepare comprehensive reports and presentations; develop policies and proposals to meet ever changing needs,

Supplemental Information:

Work is primarily performed in an office environment, but incumbent may be required to travel to various sites.
Recruitment Process
FINAL FILING DATE: Your application must be received by County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on Thursday, 3/30/23.

To apply on-line, please refer to our web site at If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.

For further information about this recruitment, please contact Nathan Wood by e-mail at or by telephone at (805) 677-5232.

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Job Type: Employee

Job Status: Full Time

EOE / Drug Free Workplace