Quality Director, Home Health /Hospice -- San Francisco

Department: Home Health/Hospice.
Schedule: Full-time Regular; 40 hours per week; Day shift; Monday through Thursday; 08:30AM – 05:00PM.

Responsibilities :

• Responsible for multiple medical center facilities.
• Serves as a critical link in the identification and resolution of issues affecting the home care agency.
• Integrates the quality management/performance improvement program with clinical and business goals/objectives.
• Supervises and coordinates activities of assigned quality program staff.
• Provides oversight, planning and coordination of Quality management activities, including patient care reviews, compliance audits, concurrent and retrospective clinical record reviews.
• Trends and analyzes utilization, outcome and quality data.
• Determines strategy for changing existing processes to meet regulatory requirements and translating external demands into program goals.
• Works closely with the medical, nursing, and support staff to ensure compliance.
• Provides education and technical support to the agency in developing, implementing and maintaining quality improvement activities.
• Consults on performance review methodologies and performance improvement teams.
  Collaborates with clients, TPMG, and community in designing processes that continually improve the quality and levels of care and the delivery of service.
• Identifies and implements practices to improve quality and service.
• Manages the creation and maintenance of provider-specific quality improvement profiles to be used for credentialing.
• Develops systems, templates and processes to identify and monitor indicators which best measure improvement in care delivery as well as credentialing and recredentialing of providers.
• Establishes mechanisms for proactive identification of issues and tracking of corrective action to minimize negative impact and maximize learning.
• Ensures that the agency’s Performance Improvement Program is comprehensive and integrated, in compliance with all licensing and regulatory requirements and consistent with policies, procedures and standards.
• Participates in the development, implementation and evaluation of best practices for Home Care.
• Collaborates with supervision in implementing regional/agency/organizational goals and objectives.
• Develops and maintains relationships and effective communication with all levels of physicians and staff in order to facilitate problem identification and resolution.
• Effectively communicates both verbally and in writing to assure that the staff, leadership and Quality teams are informed of the status and issues related to the Performance Improvement program, utilization management and risk management.
• Negotiates organizational barriers for employees and ensures that necessary resources are available and accessible. Effectively creates and facilitates collaboration and cooperation among diverse groups, people, departments, and professional disciplines.
• Effectively creates and facilitates collaboration and cooperation among diverse groups, people, departments, and professional disciplines.
• Works closely with Directors to address patient care issues with a goal toward resolution while maintaining confidentiality.
• Oversees Quality Improvement and prepares quarterly reports for the hospital to the Kaiser Permanente Board of Directors.
• Coordinates completion of annual evaluations and revisions to the Quality Improvement Program. Manages department staff.
• Makes recommendations regarding the need for staff, space and other resources.
  Instills a sense of customer focus in employees/volunteers.
• Holds self and others to high standards of performance, and is accountable for results achieved and not achieved.
• Recognizes achievements of staff/volunteers through rewards, recognition, and public communication.
• Supervises work of other Quality department staff.
• Provides quality oversight of both internal and external contracts.
• Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente’s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente’s policies and procedures.

Required Qualifications:

• Bachelors’ degree in health care administration, nursing, or public administration or related field required.
• Current California RN license (preferred) or other clinical licensure required.
• Master’s in nursing/administration/health related field preferred.
• Knowledge of federal, state and accreditation standards applicable to Home Health/Hospice required.
• Previous management/operations experience in Home Health or Hospice.
• Significant experience (usually 3-5 years) in Quality Improvement in a health care setting.
  Previous management experience.
• Clinical nursing experience preferred.
• Demonstrated knowledge of governmental and other regulatory standards, requirements, and guidelines related to quality improvement
• Strong working knowledge of ongoing monitoring techniques (including criteria development and statistical analysis); care delivery in home care; total quality management principles, tools, and techniques.
• Effective communication, negotiation and leadership skills.
• Must be able to work in a Labor/Management Partnership environment.

Contact information:

Shannon Kelly, Expert Recruitment Consultant
Kaiser Permanente
1460 Maria Ln., Ste. 265
Walnut Creek, CA 94596
Phone number: (925) 295-6497
Fax number: (510) 255-3832
E-mail address: Shannon.M.Kelly@kp.org

Posted August 15, 2008

Director of Quality Management – Ballard Rehab Hospital – San Bernardino

Ballard Rehab Hospital, a Vibra Healthcare Hospital, Southern California's most comprehensive source of extended acute rehabilitation provides specialized inpatient and outpatient programs. We provide quality services that are patient-centered and family-oriented. Under the medical direction of board-certified hospitalists and other physician specialists, our dedicated interdisciplinary teams provide a coordinated, comprehensive treatment approach to a wide range of neurological, orthopedic, pulmonary and complex medical problems.

We are located in the heart of San Bernardino and have been in business for 40 solid years and counting. We offer competitive salary, exceptional benefits and an outstanding reputable hospital to work at!

Responsibilities:

• The Director of Quality and Risk Management is responsible for the coordination of efforts to ensure continuous improvement and organizational excellence, adherence with all regulatory, compliance, accreditation, and legal/risk issues, Medical Staff Credentialing, and promote a safe environment for all employees, patients and visitors.
  

Required Qualifications:

• Significant understanding and demonstrated knowledge of quality management programs in the hospital industry, concepts and comprehensive knowledge of performance improvement programs, risk management practices, and regulatory surveys.
• Ability to gather and analyze data and trends.
• Comprehensive knowledge of the medical staff credentialing process.
• Exceptional organizational skills and demonstrated project management skills.
• Program design and implementation skills must be highly refined.
• Ability to lead diverse teams to a common purpose and proactively seek new ideas and solutions to organizational challenges.
• Exemplary customer service, communication and interpersonal skills are absolutely imperative.
  Demonstrated positive personal influences on teams and customers including the willingness to accept change proactively.
• Must be flexible and responsive to needs of organization and possess ability to balance the needs of multiple priorities.
• Demonstrated ability to handle sensitive and confidential information appropriately.
• Excellent problem solving and solution oriented skills.
• Ability to project a professional image.
• Knowledge of regulatory standards and compliance requirements (Joint Commission , CARF).
  Working knowledge and ability to apply professional standards of practice in job situations.
  Working knowledge of personal computer and software applications used in job functions (word processing, graphics, databases, spreadsheets, etc.)
• Freedom from use of and effects of use of drugs and alcohol in the workplace.
• A minimum of 3 years work experience, or equivalent, in a facility setting; preferably in physical rehabilitation is required.
• Bachelor’s Degree in healthcare related field required. Master’s Degree, preferred.
• CA RN license.

Contact information:

To apply please go to www.vibrahealthcare.com and click on careers to submit your resume. We will contact qualified candidates for an interview. EOE

Posted August 7, 2008

Senior Quality Management Coordinator

Located in beautiful Southern California, Long Beach Memorial Medical Center/Miller Children’s Hospital is a 741-bed tertiary care and academically affiliated medical center with a large, fast-paced Human Resources Department. At this time we a full-time opportunity available for a Senior Quality Management Coordinator.

Responsibilities:

• In this role, the chosen candidate will provide senior-level quality management and performance improvement expertise in the measurement, assessment and improvement of quality and patient safety.
• Key functions will include performing ongoing data collection; initiating, reviewing, coordinating and authoring reports as necessary to ensure appropriate communication and reporting of performance improvement and quality control activities throughout the Medical Center; and contributing to the development and production of report cards, dashboards and periodic Care-Line analyses.
• The proven leader we seek will also be relied on to implement the Performance Improvement (PI) model with hospital departments and Care-Line teams for both strategic and specific PI projects.
• Involves providing ongoing education and training throughout the medical center regarding the application of the PI model.

Required Qualifications:

• The successful candidate will have a Master’s degree in a healthcare-related field and 3-5 years experience in an acute hospital setting, performing performance improvement and quality management activities.
• A clinical background is preferred. Requires knowledge of various agencies and regulations regarding JCAHO, CMS, DHS, Medicare, Medi-Cal, IMQ, etc.
• Excellent organization, data management and interpersonal skills are also a must. Proficiency in MS Office applications is mandatory.

Contact Information:

We offer generous compensation and benefits. For consideration, please visit our website at www.memorialcare.org and apply online. For further information, you may contact MGunn1@memorialcare.org. EOE

Posted August 4, 2008

Quality Management Coordinator

Located in beautiful Southern California, Long Beach Memorial Medical Center/Miller Children’s Hospital is a 741-bed tertiary care and academically affiliated medical center with a large, fast-paced Human Resources Department. At this time we have a full-time opportunity available for a Quality Management Coordinator.

Responsibilities:

• This position is primarily responsible for coordinating the measurement, assessment and improvement of quality at the hospital through multidisciplinary Care-Line teams and various other hospital structures.
• Key functions will include coordinating the ongoing data collection for the measurement, assessment and improvement of outcomes; reviewing, coordinating and authoring reports as necessary to ensure appropriate communication and reporting of Performance Improvement (PI) and quality control activities throughout the Medical Center; and contributing to the development and production of report cards, dashboards and Care-Line analyses.
• This position will also be relied on to promote the PI model among Administration and Care-Line teams for both strategic and specific PI projects.
• Involves providing ongoing education and training throughout the Medical Center regarding the application of the PI toolbox, in addition to facilitating PI projects among Care-Lines, departments and staff.

Required Qualifications:

• We are in search of a candidate possessing a Master’s degree and 2 years experience in an acute care hospital setting.
• Requires UR/QA/QI/RM/case management experience and a background in performance improvement application and outcomes. A clinical background is preferred.
• The successful candidate will be knowledgeable of various agencies and regulations regarding JCAHO, CMS, Title 22, etc. Proficiency in MS Office applications is mandatory.

Contact Information:

We offer generous compensation and benefits. For consideration, please visit our website at www.memorialcare.org and apply online. For further information, you may contact MGunn1@memorialcare.org. EOE

Posted August 4, 2008

Quality Improvement Program Managers

Company: Pathways Home Health & Hospice

Come explore the exciting things that are happening at Pathways, a not-for-profit home health, hospice and private duty provider in the San Francisco Bay Area. We have two exceptional opportunities for healthcare professionals to take responsibility for the quality improvement programs for our Home Health Division (Sunnyvale office) and our Hospice Division (split between our East Bay & Sunnyvale offices).

Required Qualifications:

• The self-motivated individuals we seek will have a CA RN license.
• 2+ years of healthcare quality management experience (preferably in home care or hospice).
• Computer proficiency and excellent organizational, problem-solving, communication and interpersonal skills.
• Current CA driver's license and auto insurance are a must.
• Experience with Home Health Oasis data management is desired for the Home Health position.

Contact information:

If you're looking for enriching work in a professionally supportive environment, please call (408) 773-4224, fax (408) 730-8700, or email kaspinwall@pathwayshealth.org. Visit us at: www.pathwayshealth.org.
EOE

Posted July 29, 2008

Healthcare Consultant I and II

Lumetra is a healthcare consulting organization, based in San Francisco, dedicated to improving the quality, safety, and integrity of healthcare. We provide brighter insights for better healthcare across the United States. Our work, capabilities, and services are at the vanguard of our nation's efforts to transform the delivery, administration, and future of healthcare. Our clients recognize us for providing comprehensive services and innovative solutions. An independent, nonprofit organization with more than two decades of experience, Lumetra offers a broad array of services to public and private organizations.

The Healthcare Consultant I & II positions will be based in San Francisco and Los Angeles. The Healthcare Consultant promotes collaborative partnerships within healthcare settings in quality improvement and statewide healthcare campaigns. Applies principles of quality improvement and healthcare process improvement strategies to improve organizational performance. Under the directions of Healthcare Consultant II and III, advises customers on the design and implementation of healthcare process improvement interventions and solutions. Represents Lumetra and act as a liaison between the customers and Lumetra through all stages of projects and campaigns. Assumes role of healthcare consultant and/or collaborative director in collaboratives based on the Institute for Healthcare Improvement (IHI) Breakthrough Series model.

Responsibilities:

• Quality Improvement: Observes and learns from the Healthcare Consultant II and III all consultant-related activities with designated healthcare providers and related organizations. Learns to assess the status of healthcare process improvement needs of these groups regarding cooperative projects and campaigns. Learns how to design and implement effective evidence-based QI interventions and practices. Under the directions of the Healthcare Consultant II and III, supports providers and other customers through all phases of the QI project cycle.
• Provider Outreach: Demonstrates an understanding of Lumetra’s marketing materials directed at providers in healthcare setting. Develops and implements, in collaboration with the project team, a plan for outreach within the assigned clinical setting. In consultation with the Healthcare Consultant II and III, implements quality and performance improvement interventions. Markets intervention tools to assist in the quality and performance improvement processes. Promotes participation in the quality and performance improvement collaboratives and initiatives in specified clinical settings. Learns the clinical content related to the provider setting needed to facilitate the healthcare process improvement efforts.
• Project Support: Learns to support and prioritize the day-to-day operations of healthcare process improvement projects/collaboratives. Able to make sound judgments for project planning and implementation to achieve quality results. Works effectively in groups in diverse and cross-functional situations and works with multidisciplinary teams. Able to identify and support a panel of expert clinicians and develops the collaborative schedule of in-person, telephone-based, and other training events with teams. Gives feedback from experiences in the field. With coaching from the healthcare consultant II and III, uses customer knowledge to identify trends, the need for intervention tools, and appropriate implementation plan. Provides editorial input as requested for any of the project team’s reports or written material. Demonstrates thoroughness in preparing reports, deliverables, learning materials and presentations. Ability to perform tasks in an accurate and reliable manner by using Continuous Quality Improvement (CQI) methods.
• Collaboratives: Learns the IHI Breakthrough Series model. Participates in the design of the collaborative charter, change package, and preparatory materials. Learns to assess and monitor progress in the collaborative and identifies necessary changes in key technical content and use of improvement methods. With the assistance and coaching of the Healthcare Consultant II and III, supports provider teams during implementation periods. Reviews quality and performance improvement reports from participating team(s). Participates in other training events as needed to expand knowledge base and skills.
• Communication/Customer Service: Promotes and maintains collaborative partnerships with all customers at local, state and/or national levels. Demonstrates responsiveness to meet customer needs in an efficient, friendly and timely manner. Records provider outreach and healthcare process improvement activities and contact information in the designated databases. Interacts with all stakeholders, providers, and staff in a professional and courteous manner, maintaining the highest standard of customer service.
• Presentations and Publications: Learns and demonstrates effective presentation skills to the manager. Presents project results at local and national conferences, staff meetings, and company-wide meetings in a professional, understandable and effective manner. Contributes to abstracts and manuscripts for publication and conferences.
• Perform other duties as assigned.

Qualifications:

• Bachelor degree in Nursing, Public Health, Healthcare Administration or the equivalent.
  Minimum of five years clinical or relevant provider setting experience.
• Demonstrated effective communication, presentation, organizational, planning, and marketing/ sales skills.
• Must be able to work as a team member.
• Must have demonstrated flexibility and ability to work in a rapidly changing environment.
  Able to work independently and with minimal supervision.
• Must be able to develop and maintain effective interpersonal relationships, including persuasion, negotiation, gaining support, and eliciting information.
• Must apply knowledge and application of Continuous Quality Improvement (CQI) methods.
  Must have computer skills sufficient to access and update information in database of providers and use electronic communication from and work with word processing and spreadsheets.
• Certified Professional in Healthcare Quality certification required after two years of employment. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Contact information:

Melanie Mamed, Recruiter
Lumetra
965 Mission Street, Suite 400, San Francisco, CA 94107
Phone number: 415-777-4473
Fax number: 415-777-4472
E-mail address: melanie@hiretms.com

Posted July 29, 2008

PROGRAM MANAGER, RISK MANAGEMENT

We stand for THINKING DIFFERENTLY.

Be a part of the power of medicine. Even if you don't practice medicine. A career at Stanford Hospital & Clinics isn’t just about doctors and patients. It’s about taking pride in what you do, both in and out of work, and knowing that you play an integral role in something bigger. We give you the professional freedom. It’s up to you how you choose to use it.

PROGRAM MANAGER, RISK MANAGEMENT

Responsibilities:

• You will maintain risk management programs to ensure effective loss prevention/control and compliance with state/federal guidelines and SHC standards.
• Your primary responsibility will be to reduce the frequency and severity of incidents arising from employee and patient safety.
• You'll also provide various risk management services in order to reduce risks for patient and worker safety enterprise-wide and act as a resource, internal consultant and educator for risk management issues.
• Additionally, you'll administer the risk management program on a day-to-day basis, analyze risk management data, conduct related educational programs and formulate proposals for program improvement.

Required Qualifications:

• We require a Bachelor's degree, preferably in Health, Law, Safety or a related profession.
• 3-5 years of experience directly related to employee, visitor and patient safety related loss control/prevention programs.
• Must have broad knowledge of healthcare and healthcare operations pertaining to professional liability, informed consent and other risk management issues unique to a medical center setting, as well as knowledge of statutory and regulatory requirements related to risk management in a medical/clinical environment.

Contact information:

To ensure your application is captured in our official files, you MUST apply online to Req# 13179 at: www.WeStandForCare.com. For specific questions about the job, you may email: dkeefer@stanfordmed.org. Equal Opportunity Employer
www.WeStandForCare.com

Posted July 29, 2008

Assistant Quality Director

Practice what you believe. Practice at Kaiser Permanente.

If you believe quality of care and quality of life go hand in hand, this is the place to put your beliefs into practice. At this time we have a highly visible opportunity in Moreno Valley, California.

Assistant Quality Director

Responsibilities:

• In this role, you will support the medical center’s quality management program which meets organizational goals, as well as the requirements of consumers and regulatory and accrediting agencies.
• Primary duties include reducing medical/legal liability through the development of a program that links risk management activities with those of continuous quality improvement.
• You will also work closely with the medical, nursing, and support staff to ensure compliance to regulatory requirements, and provide education and technical support to the medical center in developing, implementing, and maintaining quality improvement activities.
• Additional duties include managing the creation and maintenance of provider-specific quality improvement profiles to be used for credentialing, and developing and maintaining relationships and effective communication with all levels of medical center physicians and staff, in order to facilitate problem identification and resolution.

Required Qualifications:

• Qualified candidates will have a bachelor's degree in nursing, a health care-related field, or business administration;
• current California RN licensure;
• experience (usually three years) in quality improvement in a health care setting. Supervisory experience is also required;clinical nursing experience is preferred.
• Candidates must also possess a strong working knowledge of ongoing monitoring techniques (including criteria development and statistical analysis);
• medical care delivery in hospital and outpatient settings; and total quality management principles, tools, and techniques.
• Preferred qualifications include certification in Total Quality Management or as a Certified Professional of Healthcare Quality (CPHQ).

Contact information:

For immediate consideration, please e-mail your resume to Veronica.X.Cuenca@kp.org referencing source code AQD070908CAHQ or call (626) 851-5237.
Please visit jobs.kp.org for complete qualifications and job submission details and reference job number MV.0800431.
Principals only. EEO/AA Employer.

This position supports Kaiser Permanente’s code of conduct and compliance by adhering to all laws and regulations, accreditation and licensure requirements, and internal policies and procedures.

jobs.kp.org
KAISER PERMANENTE

Posted 18 July 08

Clinical Risk Management/Peer Review Analyst

Emanuel Medical Center seeks a Clinical Risk Management/Peer Review Analyst to be accountable for facilitating the peer review process. This position insures the timeliness and appropriateness of each review, which will be required to meet EMC and EMC Medical Staff Policy/Procedures, Joint Commission and other regulatory agency requirements.

Responsibilities:

• Utilizes the hospitals Quality Indicators and Policy/Procedures to identify cases for review
• Interacts with the Medical Staff Peer Review Liaisons to assure complete and timely peer review
• Assists in implementing risk management strategies under the direction of the VP General Counsel/Risk Manager
• Generates peer review status reports to clinical committees and the MEC and insure the timely and appropriate processing of sentinel events, according to EMC policy/procedures
• Processes quality review reports referred from the Quality Services Department
• Maintains knowledge of the Joint Commission, CMS, Title 22 and other regulatory agency standards as they apply to peer review and risk management

Requirements:

• Current California RN license
• CPHQ preferred
• Strong clinical background in acute care facility
• Strong organizational and time management skills
• Ability to communicate well
• Experience in peer review/risk management activities, preferred

Emanuel Medical Center is a not-for-profit, faith-based hospital located in Turlock, California. We offer the opportunity to build your career in an environment that seeks to enhance the health of our patients and the satisfaction of our employees through growth and technological advancement, with the support of a growing community that offers the cultural, educational, and economic benefits to help you build your life. Emanuel Medical Center offers FIRST DAY coverage for comprehensive medical, dental and vision. Come see how we’ve learned to grow and technologically advance while turning CARE into rewarding CAREERS.

Submit your resume to: jan.yost@emanuelmed.org or visit our website at: www.emanuelmedicalcenter.org. EOE

Contact Information:
Jan Yost, RN, CHCR
Employment Manager
Emanuel Medical Center
825 Delbon Avenue
Turlock, CA 95382
Phone 209-664-5908
Fax 209-664-5907
jan.yost@emanuelmed.org

Posted 15 July 2008