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DIRECTOR, PATIENT EXPERIENCE

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Salinas Valley Memorial Healthcare System
Salinas, CA

DIRECTOR, PATIENT EXPERIENCE

Enrich your career at Salinas Valley Memorial Healthcare System, a 269-bed acute care hospital on the beautiful coast of California, offering cutting-edge technology, state-of-the-art facilities and expanding patient care services.

Currently, we are seeking a full-time Director of Patient Experience to:

    • Establish a standard of customer service for SVMHS tied closely to the organizational objectives and pillars, and ensure continual education and accountability

 

    • Engage staff to continuously enhance the patient experience by inspiring a culture of patient- and family-centered care and serve as a role model for patient experience excellence

 

    • Ensure actions and behaviors are identified to improve the patient experience and ensure standardization, implementation and that standard work is validated to guarantee consistency and sustainability across the organization, all in collaboration with Clinical Directors and leadership

 

    • Utilize coaching, best practices and collaboration to improve service excellence throughout the organization

 

    • Analyze trends identified via rounding to recommend process change, retraining or education opportunities identified in measurement tools

 

A minimum of a Bachelor’s Degree is required. Prefer a Master’s, 5 years of experience in an acute care hospital, experience in team training, patient safety, customer service and quality management and bilingual English/Spanish skills. Requires a self-motivated and articulate professional with outstanding interpersonal skills and the passion and ability to inspire others and drive positive change.

Located in the beautiful Central Coast/Monterey Bay area of California, Salinas Valley Memorial Healthcare System offers a highly competitive compensation and benefits package and work environment that will impress you. Please visit our website and apply online at:  www.svmh.comEOE

 

 

EOE / Drug Free Workplace

Promoting healthcare quality professionals through education, resources, networking and leadership.

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