QUALITY NUGGETS OF GOLD (6.75 HOURS)

Dates:
Location:
Date:
Location:

Presented by:

July10, 2002
Kaiser Permanente Martinez Conference Room H 1A - 1B
November 11, 2002
Kaiser Permanente Walnut Creek Lilac Auditorium

Cindy Serway, RRT, CPHQ, Director Quality Napa/Solano Service Area
Suzanne Williams, RN, CPHQ, Director Quality Diablo Service Area
Linda Mulligan, CMSC, Medical Staff Services Director, North East Bay
LaRae Calkins, Quality Process Specialist, Diablo Service Area
Lauri Church, CPHQ, North East Bay Quality
Nancy Alfonso, Member Services Director, North East Bay

Audience:
  • Professionals entering the field of quality
  • Professionals interested in the field of quality
  • Professionals interested in updating their quality skills
Class Format:

The class will include lectures; discussions and breakout sessions for participants to apply learned techniques. The total session will provide 71/2 hours of education. Two 15 minute and a 1 hour lunch break will be provided. Dress is business casual, please layer clothing, as temperature control may be a challenge.
   

Objectives:

Participants will be able to:

  • learn statistical tools used in healthcare quality
  • describe appropriate tool to display different data sets
  • interpret graphs, charts and other data displays
  • conduct internet search
  • documentation of performance improvement processes
    • minutes
    • reports
    • projects
  • Understand the Credentialing Process
  • Recognize value of Member Complaints
   
Class Schedule:    
     
Introduction 8:00 - 8:05 Suzanne Williams
Meeting Tips 8:05 - 9:05 Cindy Serway
PI Tools 9:05 - 10:05 Cindy Serway
     
Break 10:05 - 10:15  
     
Data / Charts 10:15 - 11:15 Cindy Serway
Practice Session 11:15 - 12:00 Suzanne Williams
Report Out (Groups presentation - 30 minutes)
     
Lunch Break 12:30 - 1:30  
   
Credentialing 1:30 - 2:30 Linda Mulligan
Minutes 2:30 - 3:30 Rose Alcot, Lauri Church, LaRae Calkins
     
Break 3:30 - 3:45  
     
Member Complaints 3:45 - 4:45 Nancy Alfonso

**Cindy and Suzanne to reverse presentations on alternative sessions.

Registration:


Cost:

Call (925) 295-6164. Space is limited. Please state that you are a CAHQ member.

$75.00
©California Association for Healthcare Quality
P.O. Box 70819
Pasadena, California 91117-7819   Phone: (800) 230-3163
TO PROMOTE THE ATTAINMENT OF HIGH QUALITY, COST EFFECTIVE HEALTH CARE
CAHQ disclaimer
Last updated:  January 9, 2001
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